Our Store Policies
Our team has worked hard to craft store policies that are fair, clear, and transparent. If you can’t find the information that you are looking for, be sure to get in touch so that we can help you further.
Shipping Policy
Our shipping charges outlined on this site are only to the UK mainland excluding the Scottish Highlands, offshore islands & Northern Ireland. Should you live in the Scottish Highlands, offshore islands or Northern Ireland, or outside the UK then please contact us to discuss your requirements.
We offer free delivery on orders over £300 excluding VAT.
We will process your order as quickly as possible, usually within two working days. Our working days are Monday – Friday excluding Bank Holidays. We will send you an email with your invoice attached on the day that we dispatch.
Delivery usually takes place between 9am and 6pm, Monday to Friday. Please note that some delivery drivers may operate outside these times. We are unable to accept specific requests for times or days.
Some deliveries are made by pallet. It is your responsibility to ensure you are able to receive these types of delivery. We will use a tail lift lorry if you do not have a forklift at your premises. You must ensure that there is suitable access and our delivery company are able to stop and unload safely. Please ensure there is someone available to sign for and unload the delivery.
Should you cancel your order after dispatch, or you refuse to take delivery, then we reserve the right to charge you for costs incurred for redelivery / redirecting the delivery back to us or a suitable destination.
Deliveries can consist of more than one box or pallet. Ensure you check the delivery note and sign for the correct amount.
If there are any signs of damage to your consignment, please notify us immediately and note this on the delivery manifest. If you suspect significant damage has been caused, do not accept the delivery.
Returns
We do not accept returns of unwanted or non-faulty items.
Any shortages or damages must be reported to our customer service team within 5 working days via email admin@haynesenterprises.net. All claims shall be waived if they fall outside this timescale.
Faulty goods may need to be returned to us, along with a returns form, for inspection. Any returns are at your own cost and you will be responsible for the handling and shipping of the contents of your return. On receipt of the returned goods, we will inspect the products. If liability is accepted we will refund you for the cost of the goods and the reasonable return postage costs. Liability will never exceed the value of the goods.
​
​